The Kitchen Designer, then asked me to get an estimate from a licensed contractor to perform the work where I was later told by Home Depot, "there is no way we can even come close to that bid".
Being custom, of course, means that we create the cabinetry exactly to your needs and design wishes. I presented the quote to Home Depot where they mentioned they would honor the tax savings if I used Home Depot installers and they would also price match the Lowes cabinets.
Sure enough, the door is classified under the glass door section however it does NOT come with glass, this was yet another design faux pas.
The cabinet repair person that I was promised several months ago, finally calls to schedule an appointment to bring the cabinets back to factory standards.
I have since sent a similar letter to the Home Depot corporate office and no one has contacted me to date. I was told that New Life Construction was going to need a few days to talk amongst themselves to determine how they were going to tackle some hiccups regarding my installation.
As the repair person continued working on the kitchen, he notified me that he was only sent a wax stick and paint pen for the white cabinets, he was never sent anything to address areas with the sage hutch, despite having specifically mentioned the imperfections with both the Kitchen and Bath Designer as well as the KraftMaid rep Mike Bath.
HD requires you to pay for the whole installation upfront ABC costing system is not recommended. So at the end of the meeting I felt like I was getting exactly what I wanted, replacement drawer fronts and doors as well as the crown molding that should have arrived at the onset of the project.
Missing paint in the corners of the drawers, some with the wrong color all together, paint bubbles, cracks, rough edges, dings, you name it I had it.
I now have to decide how I should proceed legally as I have been left with a product that is of extremely poor craftsmanship, in addition to being sold a product with known defects.
The sage toe kicks were never ordered and two valance pieces that were intended to be kick plate details were ordered in the wrong color. Last time I checked, customers are normally credited the day an item is returned.
Home Depot later mentioned they would honor the no tax portion of the promotion, but there was no way they could match the installation price I was given.
We value your privacy. We use intelligent software that helps us maintain the integrity of reviews. These reports cover all the primary operations and they had profit and loss reports in addition to that so these reports would be enough to balance their reporting system.
That same day, I was given an estimate from Lowes that was not only cheaper, they were running a no tax promotion for custom cabinet orders if Lowes performed the installation.
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